Last updated: June 19, 2026
Alentar Communication ("we", "our", or "us"), registered in Greater Noida West, Uttar Pradesh, India, is committed to protecting the privacy of our clients, end-users, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, APIs, or website (alentar.in).
Business Account Data: When you register for our services, we collect your name, company name, email address, phone number, billing address, and GST/PAN details as required for compliance.
Messaging Data: We process message content, recipient phone numbers, delivery logs, and campaign analytics on your behalf as a data processor. You remain the data controller for this information.
Usage & Technical Data: We automatically collect IP addresses, browser type, pages visited, API request logs, and device information to improve our platform and ensure security.
Payment Data: Billing and payment transactions are handled by certified payment gateways. We do not store full card details on our servers.
We use collected data to: provide and maintain our communication services; process transactions and send billing notices; send service updates, security alerts, and support messages; comply with TRAI, DLT, and other applicable regulations; prevent fraud and abuse; and improve our platform through analytics.
We do not sell your personal data to third parties. We may share data with: telecom operators and aggregators to deliver messages; payment processors for billing; government or regulatory authorities when required by law (e.g., TRAI, CERT-In); and cloud infrastructure providers under strict data processing agreements.
Account data is retained for the duration of your contract and up to 3 years thereafter for legal and audit purposes. Message delivery logs are retained for 90 days. You may request deletion of personal data by contacting us, subject to legal retention obligations.
We implement ISO 27001-aligned security controls, including TLS encryption in transit, AES-256 encryption at rest, role-based access control, and regular security audits. No system is 100% secure; we encourage you to use strong passwords and report any suspected breaches to support@alentar.in.
Our website uses essential cookies for session management and analytics cookies (with your consent) to understand visitor behaviour. You may disable cookies in your browser settings; however, some features may not function correctly.
Subject to applicable law, you have the right to access, correct, or delete your personal data; withdraw consent; and lodge a complaint with the relevant data protection authority. To exercise these rights, email us at support@alentar.in.
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
We may update this Privacy Policy from time to time. We will notify registered users by email and update the "Last updated" date above. Continued use of our services after changes constitutes acceptance of the revised policy.
For privacy-related queries, contact our Data Protection Officer:
📍 House No. 21, Rajpur Colony, Sector 16B, Greater Noida West, U.P. – 201306